TLScontact International Co., Ltd., a company registered in Thailand under number 0105552133586, having its registered head office at 175 Sathorn City Tower, 12/1 F1., South Sathorn Road, Kwaeng Thungmahamek, Khet Sathorn, Bangkok Metropolis, Thailand, and its worldwide companies (hereinafter “TLScontact”, “we”, “us”, “our”) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter “Customers”, “you”, “your”). The purpose of this privacy notice (hereinafter the “Privacy Notice”) is to explain how and why we use your personal data to ensure you remain informed and in control of your information.
TLScontact processes your personal data in compliance with the applicable legal requirements and in particular the Personal Data Protection Act 2019 (“PDPA”).
This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice.
Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer at the following email address:
TLScontact Data Protection Officer:
Email:
dp@tlscontact.com
TLScontact is a pioneering company specialising in providing Customer relationship management. Our core business is to operate visa application centres on behalf of government authorities (“our Clients”, “Diplomatic mission”).
TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies.
Your personal data (i.e., any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e., hereinafter the “Clients”) for the provision of a visa service and/or immigration service, and to perform administrative and non-judgmental tasks related to the aforementioned services (see Section 1 of this Privacy Notice). Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services in general related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors (see Section 2 of this Privacy Notice).
Our Clients are data controllers within the meaning and TLScontact may either act as a data controller or a data processor depending on the nature of the services/processing concerned. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients.
1.1. How do we collect your personal data?
We obtain personal data about you when you use our services to apply for instance for a visa.
Representatives may submit personal data about you on your behalf. We will always verify and validate any individuals claiming to be your representative before accepting any information about you.
1.2. What do we collect?
We will only collect personal data required by our Clients to submit a visa application or provide a related service. The type and categories of personal data that we collect is dependent on what visa/service you are applying for.
We collect in particular as an example the following categories of personal data:
This list may vary depending on the Client’s requirements and the services you request from us.
If you want to know exactly what personal data will be collected for your visa/immigration service, please contact the relevant Diplomatic Mission for more information.
1.3. How is your personal data used?
We will never sell your personal data or use it in any way without your direct knowledge. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require relating to the visa application.
We may use your personal data for instance to:
Such data processing is based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations.
For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact the relevant Diplomatic Mission.
1.4. How long we store personal data?
We keep your personal data in accordance with our legal obligations and with our Client’s instructions. Most of the time we do not maintain any personal data once the visa application process is over. We will hold your personal information on our systems only for as long as is necessary to provide the service.
For more information about how long the Client keeps your personal data, please contact the relevant Diplomatic Mission.
1.5. Who has access to your personal data?
TLScontact and Teleperformance group of companies
We may share your personal data with companies belonging to TLScontact or to Teleperformance group where it is necessary to process your requests and to provide you with the relevant services.
Government Authorities and Diplomatic Missions
When applying for a visa or other related service, your personal data will be sent to our Client, i.e., the foreign Diplomatic Mission that represents the country you are applying to and that acts as the data controller. This Diplomatic Mission may share your personal data with for example an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. We cannot control or direct how your personal data is used after transferring it to the relevant Diplomatic Mission since it acts as the data controller. We strongly recommend you read their privacy notices too (including the information provided in the visa application forms).
Third parties for legal reasons
We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
Third party service providers working on our behalf
We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the services concerned.
The third parties that provide us with support in the services that we offer you are the following:
Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:
Other Third parties
In order to monitor our service provision, to prevent human trafficking and to protect vulnerable people, our Government Clients may request access to real-time footage of the activity in our Visa Application Centres.
1.6. Overseas transfer of your personal data
Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.
If we transfer your personal data to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers.
Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group.
2.1. How do we collect your personal data?
We obtain personal data about you when you use our services in relation to your visa application, when you come to our Visa Application Centre (VAC) as a visitor and/or when you use some of our additional services.
2.2. What do we collect?
We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to:
When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours.
2.3. How is your personal data used?
We will never sell your personal data or use it in any way without your direct knowledge.
We may use your personal data for example to:
To process your personal data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon are for example:
2.4. How long we store personal data?
We review our retention periods for personal data on a regular basis. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e., for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations.
2.5. Who has access to your personal data?
TLScontact group or Teleperformance group of companies
We may share your personal data with companies belonging to the TLScontact group or to Teleperformance group where for instance it is necessary to process your requests, to provide you with the relevant services or to request your feedback on our services.
Third parties for legal reasons
We will share personal data with third parties:
Third party service providers working on our behalf
We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the service.
The third parties that provide us with support in the services that we offer you are the following:
Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:
2.6. Overseas transfer of your personal data
Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.
If we transfer your personal data to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection.
Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance group.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your rights, which are as follows:
To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the “Personal Data Request” category in the “Reason for contact” field. You can also exercise theses rights by contacting the Diplomatic Mission when such rights relate to the visa/immigration application.
All requests are free of charge.
When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay.
We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing.
If you feel that your right has been impacted, please contact our Data Protection Officer.
You also have the right to complain to a supervisory authority in your country.
“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
To offer you personalized services we use profiling with the information that you have provided to us, such as the age or location. We consider that we have a legitimate interest to conduct this profiling because the processing of these data is beneficial to you because it allows you to improve your user experience and access to our additional services in accordance with your characteristics.
The aforementioned Data Controllers (our Clients i.e., Diplomatic Missions) may use profiling as well.
For more information about potential use of profiling by the Client, please contact the relevant Diplomatic Mission.
Our website may contain links to other websites. We are not responsible for the content or functionality of any of those external websites.
If an external website requests personal data from you (e.g., in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. We suggest you read the privacy notice of any website before providing any personal data.
When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact.
We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy notice will always be posted on our website. In case of material changes we will inform you by any appropriate means.
Privacy Notice last updated January 15, 2024